Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to ensure that your order is delivered to you as quickly as possible. However, please note that shipping times may vary due to several factors beyond our control.

Shipping Carriers
We work with multiple postal and courier services to offer you the best shipping options. Depending on your location, your order may be shipped via different carriers, each with their own processing and transit times.

Processing Time
Orders are typically processed within 7 business days. However, during high-demand periods, processing times may be longer.

Estimated Delivery Time
Due to variations in shipping carriers, delivery times may vary. Estimated delivery timeframes are as follows:

• Domestic Shipping: 2 to 4 business days

• International Shipping: 7 to 14 business days

Please note that these timeframes are estimates and not guarantees. Delays can occur due to customs processing, carrier disruptions, weather conditions, or other unforeseen circumstances.

Tracking Information
Once your order has been shipped, you will receive a tracking number (if available) to monitor your shipment’s progress.

Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe, please contact us at hello@moskana.net so we can assist you in tracking your shipment. However, we are not responsible for delays caused by postal services or customs.

Thank you for your patience and understanding!